Acronis Mobile

Introduction

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Acronis Mobile allows you to back up your data to Acronis Cloud, and then recover it in case of loss or corruption. Note that Acronis Mobile requires a subscription to Acronis Cloud, so you need to subscribe to Acronis Cloud, first.

Which devices does the mobile app support?

You can install Acronis Mobile on any mobile devices that runs either iOS (iPhone, iPad, iPod) or the Android (mobile phones and tablets) operating systems.

Key features

Acronis Mobile allows you to:

  • Back up your personal data to Acronis Cloud or local storage on your computer
  • Automatically back up new and changed data
  • Access cloud backups from all your mobile devices and recover data from these backups

Where can I find these apps?

You can view additional information and download Acronis Mobile from the Apple App Store or Google Play:

Installing Acronis Mobile

Depending on your mobile device, go to the Apple App Store or Google Play and search for the Acronis Mobile app. 

For example, to find and install Acronis Mobile app for iOS:

  1. On your iPhone, open App Store.
  2. Tap the Search icon.
  3. Enter acronis in the search field.
  4. Select acronis mobile in the search results to go to the app page. 
  5. Follow the standard installation procedure.

The procedure to find and install the Android app is similar.

Backing up your mobile device to Acronis Cloud

A mobile backup is your guarantee that your data on your mobile device is safe and can be recovered in case of corruption or loss. You can also use the backup to transfer your personal data and settings from your old smartphone to a new one.

To back up your mobile data to Acronis Cloud:

  • Start Acronis Mobile.
  • Tap Back up to Cloud.
  • Sign in to your Acronis account.
  • Select the data categories that you want to back up.
  • Tap Back up now.
  • Allow Acronis Mobile access to your personal data.

When the backup is complete, your data is uploaded to the secure Acronis Cloud. If you want data changes (for example, new photographs) to be backed up automatically, make sure the Continuous backup setting is turned on. If this setting is turned off, the new data is backed up only when you tap Back up. Refer to Mobile app settings (p. 105) for details.

Backing up your mobile device to a computer

A mobile backup is your guarantee that your data on your mobile device is safe and can be recovered in case of corruption or loss. You can also use the backup to transfer your personal data and settings from your old smartphone to a new one.

To back up your mobile data to a computer:

  1. Make sure that your mobile device and your computer are connected to the same Wi-Fi network.
  2. On your computer:
    1. Start Acronis True Image.
    2. On the sidebar, click Dashboard, and then click Mobile device backup.
      A QR code will be displayed. Please do not close this window.
  3. On your mobile device:
    1. Start Acronis Mobile.
    2. Tap Back up to PC.
    3. Tap I already have it, or follow the on-screen instructions to install Acronis True Image on your computer.
    4. Tap Scan QR code, point your camera at the QR code on the computer screen, and then wait until the mobile device is connected to the computer.
    5. Select the data categories that you want to back up.
    6. Tap Back up now.
    7. Allow Acronis Mobile to access to your personal data.

When the backup is started, you can track the progress in any application - on the computer or mobile device, but the errors and warning messages are displayed in the mobile app only.

When the backup is complete, your data is uploaded to your computer. If you want data changes (for example, new photographs) to be backed up automatically, make sure the Continuous backup setting is turned on. If this setting is turned off, the new data is backed up only when you tap Back up. Refer to Mobile app settings for details.

Recovering mobile data with your mobile device

With your smartphone or tablet, you can access any mobile backup stored in Acronis Cloud or on your computer. In general, you can open, view, recover, and perform some other operations with a file or data category. Note that because of operating system limitations, some operations can be unavailable for the specific file types.

To access data in a mobile backup:

  1. Install and start Acronis Mobile.
  2. Make sure that you have access to the backup:
    • To access a cloud backup, sign in to your Acronis account, if prompted.
    • To access a local backup, make sure that the mobile device and computer are connected to the same Wi-Fi network.
  3. Sign in to your Acronis account, if prompted.
  4. To open the side menu, slide from the left border of the screen to the right, and then tap Access and Recovery
  5. Select the backup that contains the desired file or data category. You can select the backup by name or by the device that contains the desired data. For example, to access data from your current mobile device, select this device from the list.
  6. Browse to the desired file or data category.
  7. Depending on the data type, the following operations can be done:
    • Open
    • Recover
    • Recover all

Recovering data to a new smartphone

When you have a mobile backup of your smartphone, you can easily transfer your personal data to another mobile device. For example, this is handy when you buy a new smartphone. Just recover your data from Acronis Cloud, or the local storage on your computer, to your new device.

To recover your data to a new smartphone:

  1. Install and start Acronis Mobile.
  2. Depending on the mobile backup location, do one of the following:
    • If the backup is stored in Acronis Cloud, tap Back up to Cloud, and then sign in to your Acronis account.
    • If the backup is stored on your computer, tap Back up to PC, make sure that the mobile device and computer are connected to the same Wi-Fi network, and then scan the QR code to connect the mobile device to the computer. Refer to Backing up your mobile device to a computer for details.
    Acronis Mobile detects that there are mobile backups in Acronis Cloud or local storage on your computer.
  3. Tap Recover data.
  4. Select the mobile device to recover your data from, and then tap Select. For example, if you want to transfer your data from your old smartphone, select it.
  5. Select the data categories that you want to recover, and then tap Recover.
  6. Allow Acronis Mobile access to your personal data.

When the recovery is complete, your data is downloaded to your new device.

Mobile app settings

To open the Settings section, slide from the left border of the screen to the right, and then tap Settings. The following settings are available:

  • Continuous backup
    If this setting is turned on, Acronis Mobile automatically detects new data and uploads it to Acronis Cloud.
  • Back up using Wi-Fi only or Back up using Wi-Fi and cellular connection
    You can choose an Internet connection type for the data upload and download. This is useful because sometimes a Wi-Fi connection is cheaper (or free) or more reliable than other connection types.
  • Help
    Tap this item to open a web-based product help.
  • Send feedback
    This command allows you to send feedback about Acronis Mobile, report a problem, or contact customer support.